Refund & Return Policy



TERMS: We have a 30-day return policy. We cannot offer you a refund or exchange if 30 days have passed since your purchase.

Your item must be unused and in the same condition as when it was received to be eligible for a return. It must also be in its original packaging.

We reserve the right to deny your refund if your return item does not arrive with the original packaging or is deemed unfit for inspection by our inspection team.

Please email our team at with your order number and reason for returning the item.

Our Customer Service Team will ask a few mandatory questions regarding your return to prevent people from taking advantage of our system.

We will need a receipt or proof of purchase to process your return.







We will send you an email after your return has been received and examined. We will also tell you if your refund has been approved or rejected.

If you are authorized, your refund will be processed, and a credit will be automatically refunded to your credit card or original mode of payment within a set of days.





If you haven't gotten a refund yet, double-check your bank account.

Then call your credit card company; it may take some time before your refund is appropriately posted.

Contact your bank next. There is frequently some processing time before a refund is posted.

If you've done all of this and still haven't gotten your refund, please contact us at






Things can only be repaired if they are faulty or damaged. Please contact us at 



The currency of our store is USD, and we do not charge customer remorse fees.


What is the cost of restocking?


No cost.


What will buyers be charged for return shipping?

The actual cost of return shipping.




Contact Information:

Vietnam Office:
58 To Huu Street, Nam Tu Liem District, Hanoi, Hanoi 100000, Vietnam
Phone: +84 039 513 6719